Program Manager

In this role you will lead a strategic enterprise program for a major client from Milan, steering the end-to-end delivery with a dedicated retained team. You’ll collaborate across consulting, analytics, sales and delivery to ensure on-time, on-budget outcomes. The position mixes on-site client engagement with cross-functional coordination to translate Sprinklr’s platform capabilities into meaningful solutions. This is an opportunity to shape multi-geo, complex implementations for high-impact public-sector engagements.
voluntary healthcare coverage
paid time off
career growth opportunities
Own and manage a strategic enterprise program for a public-sector client, coordinating the retained team and controlling scope, change control, risks, issues and mitigations
Coordinate with consulting teams, leaders and internal/ regional stakeholders to drive delivery
Ensure programs and projects run on schedule and within budget
Develop strong relationships with clients and senior internal stakeholders
Build and maintain durable client relationships and internal stakeholder alignment
Develop knowledge of Sprinklr platform components to create realistic project plans and high-level solutions
Ensure accurate reporting and forecasting to external and internal stakeholders
Manage risks, issues and change requests effectively
Manage client service expectations and drive measurable outcomes for the client
Set team tone to emphasize quality and excellence in delivery
Provide weekly status and burn reports to stakeholders
Maintain awareness of industry trends shaping client solutions
Experience integrating enterprise SaaS programs for government/public-sector or highly regulated clients
Work from client premises three days per week and engage senior stakeholders on-site
Lead large-scale, multi-organizational projects and drive team accountability
Identify and resolve issues, allocate resources, and run team meetings
Lead project/enterprise risk management and business analysis activities
Demonstrate influencing, negotiation, and mentoring skills
Motivate teams without direct reporting lines
Possess strong knowledge of SDLC, web technologies, and web development processes
Exhibit strong verbal/written communication and fluency in English and Italian
Experience managing enterprise SaaS programs for government, public-sector, or highly regulated clients
Ability to operate from customer premises three days per week and engage with senior stakeholders
Extensive client management experience with business owners and executives
Experience working with multi-geo, multicultural delivery teams
Strong Italian and English language skills
Experience leading large-scale, multi-organizational initiatives
Ability to develop detailed work plans, allocate resources, and run team meetings
Leadership in managing project and enterprise risks and business analysis
Strong influencing and negotiation skills
Mentoring, supervisory and team-building capabilities
SDLC knowledge, web technologies, and web development processes
Knowledge of Agile project management is a plus
Visa/work authorization: current and unrestricted in Italy
influencing and negotiation
leadership without direct reporting lines
risk and issue management