Collections Representative

Hire Loft Recruitment is recruiting for two Collections Representative openings on behalf of an established Canadian company headquartered in the Greater Toronto Area. This is a confidential search.

Our client is a well-respected organization with a strong national footprint and a long-standing reputation in their industry. They are expanding their Accounts Receivable and Credit team and are looking for two experienced collections professionals to join a tenured, collaborative finance group.

We are looking for a strong Collections Representative with experience managing B2B collections, resolving past-due accounts, reconciling customer accounts, and supporting the overall Accounts Receivable and Credit function.

The ideal candidate is confident making collection calls, following up on overdue balances, documenting account activity, reconciling customer accounts, and working with internal teams to resolve billing issues, short payments, deductions, unapplied cash, disputes, and customer account concerns.

This role suits someone who is organized, professional, persistent, and able to manage a high-volume portfolio while maintaining strong customer relationships.

• Manage assigned customer accounts and follow up on past-due balances
• Contact customers by phone and email to secure payment status, commitments, and remittance details
• Document all collection activity, payment commitments, disputes, and next steps
• Reconcile customer accounts, including payments, credits, deductions, short payments, unapplied cash, and billing discrepancies
• Investigate and help resolve billing issues, short payments, deductions, unapplied payments, and account discrepancies
• Escalate high-risk accounts, broken promises, or unresolved disputes to management
• Work closely with Credit, Sales, Customer Service, Billing, and Cash Application teams
• Monitor aging reports and prioritize accounts based on risk, exposure, and days past due
• Support month-end collection targets and cash flow objectives
• Maintain professional communication with customers and internal stakeholders

• Prior experience in Accounts Receivable, Collections, or Credit
• Strong Excel skills, including VLOOKUPs, pivot tables, filtering, sorting, and basic formulas
• Ability to reconcile customer accounts, identify discrepancies, and follow transactions through to resolution
• Strong communication and follow-up skills
• Comfortable making outbound collection calls
• Ability to manage a high-volume workload and prioritize urgent accounts
• Strong attention to detail and documentation
• Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, Infor, or similar is an asset

• Professional but firm communication style
• Strong problem-solving ability
• Good judgment when escalating accounts
• Reliable follow-through
• Team-oriented mindset
• Able to work with urgency while staying organized and accurate

• Base salary: $55,000 to $60,000
• Annual performance bonus: $10,000 to $15,000
• Full benefits package
• On-site role in the Greater Toronto Area, with reasonable flexibility for personal appointments
• Stable, established company with a strong team culture and long-term career growth potential