Junior Credit Collections​/AR Specialist

Salary: CAD
60000 - CAD
65000 per year

Location: Woodbridge, Ontario
Schedule: Monday to Friday, 9:00 a.m. – 5:00 p.m.
Employment Type: Permanent, Full-Time
Experience: 1–3 years in Accounts Receivable, Credit & Collections, or a related role

We are seeking a motivated and detail-oriented Junior Accounts Receivable & Collections Specialist to join an established accounting team within a stable, well-established group of companies in the transportation industry.

This is an excellent opportunity for an early-career collections professional to build their experience in accounts receivable, customer account management, and payment recovery while working alongside an experienced accounting team.

The successful candidate will be responsible for following up on outstanding invoices, communicating with customers regarding overdue balances, documenting payment commitments, and helping resolve routine billing and account discrepancies. The role requires strong communication skills, organization, and the confidence to follow up persistently on outstanding payments while maintaining positive customer relationships.

Approximately 70–80% of the workday will involve communicating with customers by phone and electronically. Training will be provided on the company's proprietary TEDS transportation management and accounting system.

Accounts Receivable & Collections: Monitor assigned customer accounts, review outstanding balances, and follow up on overdue invoices to support timely payment.

Customer Communication: Make outbound collection calls and send electronic follow-ups to customers regarding outstanding balances, payment timelines, and overdue invoices.

Payment Tracking: Record customer responses, document payment commitments, monitor promised payment dates, and follow up when payments are not received as expected.

Aging Report Review: Review AR aging reports, identify overdue accounts, prioritize follow-ups, and elevate accounts requiring additional attention.

Invoice & Statement Management: Resend invoices and statements, provide account details to customers, and supply supporting documentation when required.

Customer Portal Administration: Upload invoices and documentation to customer portals, monitor submission status, and assist with routine portal or access issues.

Billing Issue Resolution: Investigate basic invoice discrepancies and payment delays, working with internal accounting and operations teams to resolve issues.

Account Maintenance: Maintain accurate customer account records, collection notes, correspondence, and payment information.

Reporting: Assist with basic Excel or CSV reporting, account reconciliations, and tracking outstanding receivables.

Team

Collaboration:

Work closely with colleagues in accounting and operations, escalating complex disputes or collection challenges to senior team members as needed.

Systems & Technology: Learn and use the company's TEDS transportation management and accounting system to manage customer accounts and collection activities.

1–3 years of experience in accounts receivable, credit and collections, billing, or a related accounting position.

Some direct experience with collections or following up on outstanding customer payments is required.

Strong verbal and written communication skills, with the confidence to contact customers about overdue invoices and request payment professionally.

Ability to maintain positive customer relationships while consistently following up on outstanding balances.

Basic understanding of accounts receivable, payment terms, invoice processing, and…