Intraday Coordinator Workforce Management

Position: Intraday Coordinator for Workforce Management
Step into the role of Intraday Coordinator at the Customer Operations Center located in Woodbridge. Your focus will be on real-time monitoring and enhancing the efficiency of customer service operations.

This position at 6300 Steeles Ave West is integral to the Workforce Management Team. You will actively analyze performance metrics, oversee schedule optimization, and manage key administrative functions. Your expertise will directly contribute to achieving organizational objectives and maintaining high service levels.

Key Responsibilities:

• Oversee daily operations and agent performance monitoring

• Analyze key metrics across multiple customer channels

• Conduct necessary compliance audits for operations

• Handle scheduling and administrative approval processes

• Work with IT and other departments for real-time support

Requirements:

• 2 years in a workforce management role

• Completion of a Business Administration Diploma

• Proficient in Microsoft Office and workforce management tools

• Strong analytical and organizational skills

• Excellent verbal and written communication skills

Your contributions will play a crucial role in enhancing customer satisfaction and operational success.
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