Compliance and Operational Support Technician

Compliance and Operational Support Technician
JD#: CT365
Job Number: J

Job Title:

Compliance and Operational Support Technician
Job Type: Permanent Full Time
Number Of Positions: 1
Date Posted:
September 15, 2026
Closing Date:
September 29, 2026
Hours of work: 35 hours per week

Schedule:

Monday to Friday, 8:30am-4:30pm
Union: CUPE 905 FT Clerical and Technical
Vaughan is one of Canada’s fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre;
Canada’s first smart hospital, the Cortellucci Vaughan Hospital; and the 900-acre North Maple Regional Park continue to generate momentum and excitement. Be part of something amazing and build your career at the City of Vaughan!
The City is an equal-opportunity employer and a forward-looking municipality that is committed to fostering a dynamic workplace that is diverse, inclusive and welcoming. As an award-winning organization for its employment and diversity and inclusivity practices, the City is focused on providing its employees with a thriving professional environment that leverages flexible work arrangements, a family-focused benefits package emphasizing work-life balance, learning and growth opportunities, and a place where collaboration and teamwork are valued.
Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.

Position Overview  The Compliance and Operational Support Technician is responsible for implementing and overseeing various programs to support the Department’s compliance and operational requirements. This includes overseeing and administering the City’s Accidental Leak Adjustment Program by ensuring accurate, efficient, and policy-compliant application processing.
In addition, this position provides support to staff overseeing the City’s Backflow Prevention Program including assisting with the implementation, verification, and ongoing administration of the program. As required, the position provides technical and administrative backup for the division’s dispatch operation staff to ensure continuity of operations and responsive customer service when needed.
Responsibilities   Oversees and administers the City’s Accidental Leak Adjustment Program by ensuring accurate, efficient, and policy-compliant application processing.
Has a comprehensive knowledge and understanding of the City’s Accidental Leak Adjustment Policy and Procedures and provides regular review and updates as necessary.
Reviews applications for leak adjustment and collect necessary information as required to ensure processing and approval of leak adjustment files are in accordance with the program policies and guidelines.
Ensures that the applicant/account holder of a leak adjustment application is eligible to apply for a leak adjustment per the program policies and guidelines and that Final date to receive applicationss are met.
Reviews documentation confirming that leak(s) have been repaired and that required timelines are for repair are met in accordance with the policy.
Collaborates with internal staff and Alectra in addressing inquiries, concerns and resolving matters related to leak adjustment.
Discusses and advises applicants of lead adjustment applications of their payment responsibilities and informs them of payment arrangements with Alectra.
Strives to provide superior customer services by providing timely updates and responses to customer queries related to accidental leak adjustment applications and communicates results of the application with the applicant.
Responsible for supporting the City’s Backflow Prevention Program including assisting with the implementation, verification and ongoing administration of the program.
Provides administrative support on the…