Sr. Processing Consultant

SKILLED TRADES ONTARIO SSR.SRSENIOR PROCESSING CONSULTANT

JOB OPPORTUNITY

Position Title:

Senior Processing Consultant Position Type:
Regular, Full-Time – OPSEU represented

Full-Time Locations:
Vaughan, Durham, Peterborough, Mississauga, Toronto, Barrie,Hamilton, Ottawa, Kingston, London, Kitchener, Windsor Part-Time Locations:
Belleville, Barrie, Kingston, Cornwall, Pembroke, Thunder Bay,Job Band: 4

Salary Range: $27.68 to $33.07/hour Hours of work: 36.25 hours/week Reporting to:
Regional Manager, Apprenticeship Services This posting is applicable to:
Internal/External Applicants Skilled Trades Ontario (STO) is a Crown agency responsible for skilled tradescertification in Ontario, which includes:

standards and certification exams.

• Administering apprenticeship programs, including approving apprentices and sponsors, registering training agreements and assessing applications for apprenticeship program completion.
• Issuing certificates of apprenticeship to completed Ontario apprentices.
• Assessing experience and qualifications of individuals who have not completed
• Administering exams, including certifying exams, in all trades subject to certifying exams.
• Issuing Certificates of Qualification in all trades with certifying exams.
• Renewing Certificates of Qualification in compulsory trades.
• Maintaining a Public Register of people authorized to work in compulsory
• Researching apprenticeships and the trades.

The Senior Processing Consultant reports to the Regional Manager, Apprenticeship Services within the Regional Operations team. This position ensures information ishandled confidentially, entered accurately into our database, and filed appropriately. It supports Skilled Trades Ontario’s client-facing and operational functions, including application processing, administrative support, exam invigilation, and inventory logistics.

The role requires a high level of professionalism, attention to detail, and adaptability to shifting business needs.

• Reviews, validates, and processes applications for clients.
• Creates and maintains records for Skilled Trades Ontario ("STO") clients.
• Supports the policies and procedures set out by STO, and ensures information is handled confidentially.
• Handles all files and data in accordance with both STO and applicable Government guidelines and regulations.
• Enters accurate and reliable data into the appropriate database in accordance with STO’s standards, guidelines, and policies.
• Reviews and validates data reports for accuracy and completeness.
• Understands the functionality of the various datasets used within STO.
• Performs advanced searches of the database and common folders.
• Gathers information and retrieves archived documents from various databases, common folders, and offsite storage as required.
• Accesses, updates, and uploads files and forms via electronic transport such as FTP as required.
• Supports Group Sponsor initiatives including but not limited to registration activity and exam administration.

• Coordinates and participates in the Invigilation of Certificate and Qualification
• Support the secure handling, tracking, and movement of exam inventory throughout the province.
• Maintains accurate records of exam materials, including distribution, return, and storage.
• Liaises with regional staff and couriers to ensure timely and secure transport of exam assets.
• Escalate critical incidents to Management as required.
• Troubleshoot hardware, software, and connectivity issues to minimize disruptions
• Document support cases, incidents, and feedback to contribute to continuous improvement of exam processes.
• Collaborate with IT and Exam Administration teams to ensure readiness and resolution of technical issues before and during exams.