AI Website Manager

About Us

At Wellness Living, we empower health and wellness business owners to turn their passion into thriving businesses. Our mission-critical software supports thousands of entrepreneurs and millions of clients worldwide on their wellness journeys. We’re a customer-first company that values excellence, accountability, and adaptability, and we’re looking for people who thrive in a fast-paced environment and want to make a meaningful impact in the wellness industry.

AI Website Manager

$70,000 - $90,000

Thornhill, ON | Hybrid

Our culture is guided by four core values that shape how we work and grow together:

We approach every challenge with a deep commitment to our customers’ success and happiness.

We hold ourselves to a high standard and strive for exceptional execution in everything we do.

We take ownership of our decisions, actions, and results.

We embrace change, stay flexible, and continuously evolve in a dynamic world.

If these values resonate with you and you meet the qualifications for this role, we’d love to hear from you!

Wellness Living is looking for an AI Website Manager to join our Presence Websites team. This is a hands‑on leadership role for someone who can deliver high-quality customer websites while setting the standard for how the team builds, communicates, and launches at scale.

You’ll manage your own portfolio of customer website projects from intake to launch using our AI‑assisted development workflow, while also mentoring Specialists, improving team processes, and ensuring every customer receives a clear, consistent, and professional experience.

• Manage a portfolio of customer website projects from intake to launch using our AI‑assisted development workflow.
• Conduct customer intake conversations to understand goals, requirements, brand direction, and what a successful implementation should look like.
• Translate customer vision into functional, well‑structured websites, iterating based on feedback while maintaining clear scope and timelines.
• Keep your project queue organized, up to date, and on track so deadlines are met and risks are surfaced early.

• Own customer communication throughout the website build process, from intake through launch sign‑off.
• Lead structured milestone touchpoints, including intake, mid‑build review, and pre‑launch walkthroughs, so customers understand progress, next steps, and expectations.
• Send timely, professional updates that reflect our commitments, manage expectations clearly, and proactively address questions or blockers.
• Communicate scope changes, trade‑offs, and timeline impacts directly and professionally.
• Escalate complex issues or at‑risk accounts early, providing clear context and a recommended path forward.

• Lead by example by demonstrating a high standard of website delivery, customer communication, and project ownership.
• Supervise, mentor, and train Specialists to ensure consistent execution across build quality, customer experience, timelines, and launch readiness.
• Support onboarding for new team members by training them on our AI‑assisted workflow, communication standards, and delivery process.
• Hold the team accountable to quality and consistency by identifying performance gaps and coaching proactively.
• Build and maintain QA checklists, usability standards, templates, and repeatable processes that raise the baseline quality of every website we deliver.
• Participate in retrospectives and process reviews to identify gaps, improve team workflows, and turn successful practices into repeatable standards that make the team more effective.