Service and Technical Coordinator

Service and Technical Coordinator page is loaded## Service and Technical Coordinator remote type:
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R1470**Über Miele
** Mach deinen Anspruch zu deiner Herausforderung - ob in Gütersloh, Melbourne oder Singapur. Werde einer von 23.000 Mitarbeitenden in 50 Ländern der Welt, die sich täglich dafür einsetzen, unsere Produkte noch besser zu machen und hilf uns, unsere innovative Führungsposition weiter auszubauen.**Über den Bereich
** Service and Technical Support Representative, Professional (Bilingual)
** About Your Workplace
** Our Professional Service Department is a dynamic, customer-centric team dedicated to delivering exceptional service experiences for Miele’s professional clients. We specialize in supporting medical, laboratory, and professional laundry disinfection equipment, ensuring uncompromising standards of reliability and performance. Driven by a commitment to excellence, we play a pivotal role in upholding Miele’s reputation by providing innovative solutions and building strong, lasting relationships with our customers and service partners.
** Your Responsibilities
*** Take responsibility for all service-related activities, including overseeing service call processes, scheduling service calls, documenting closure of service calls, overseeing independent service providers, confirming installation site preparation and other related duties as assigned.
* Make outbound calls to customers for the purpose of:
* Promoting the sales of Preventative Maintenance and Extended Warranty agreements Service contracts and maintenance plans including reaching out to business partners, quoting, and finalizing sales
* Finalizing installation plans and site readiness
* Improving the number of responses to field service surveys from both Miele and Service Provider technicians
* Support service contract sales, including reaching out to business partners, quoting, and finalizing sales
* Ability to manage ‘special projects’ while maintaining regular responsibilities
* Adherence to Miele’s core principles, professional appearance and conduct standards.
** What we are looking for
*** 2+ years of customer service experience
* 2+ years of call center experience
* 2+ years of service call planning experience
* Experience using CRM systems is an asset
* ASW/SAP experience preferred
* Good computer skills with knowledge of Microsoft Office 365 (Excel)
* Ability to read, write and comprehend instructions, correspondence, and memos in English/French
* Ability to read and interpret documents such as safety rules, operation and maintenance manuals in English/French
* Ability to apply concepts of basic math
* Excellent customer service and communication skills
* Ability to manage difficult customer situations
* Ability to multi-task
* Ability to work independently
* Self-motivated and dependable.
** Our Benefits
*** Personal development and career opportunities – grow with us
* 100% Company Paid Benefit Plan
* Life Insurance, Disability and a Health Spending Account
* DPSP’s – Company contributes 6% of salary – no employee matching required
* Employee discounts on a wide range of premium products and services
* Great working conditions and other incentives to attract and retain great talent like you.
** Contact
* * Angelica Zabbal Talent Acquisition Specialist
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