Bilingual Customer Service Team Lead

Bilingual Customer Service Team Lead Full-Time Permanent

Location: Onsite - Concord, ON

Hours: 8am to 4pm or 8:30 to 4:30pm or 9-5(7.5 hours workday + 1-hour unpaid break)

Salary: Up to 75K + Up to 10% annual bonus

Company: Our client is a worldwide leader in consumer products. Due to this continued growth, they are looking to add a talented Bilingual Customer Service Administrator to their team of professionals.

• Competitive company in the market
• Fitness subsidies!!
• After one year the company has a program where candidates can use the company Cottage for one week (2 cottages north of Toronto)
• Casual dress code policy
• Growth potential to Marketing, Territory Manager, Senior Sales Coordinator
• 2 weeks’ vacation and 2 weeks of sick/personal days
• Excellent training
• Family working atmosphere
• Extremely stable company

Results will reflect that the associate is a highly motivated, customer centric, professional, energetic individual, with an positive attitude and ability to handle multiple priorities at a time in an organized fashion and provide strong leadership to the team. The primary result expected from the Customer Service Team Leader is to provide leadership for the day-to-day activities of the Customer Service Team, which includes customer and sales support assignments, coaching and counseling of team members and daily work direction.

This position is also the primary contact point for customers and salespersons relative to order placement and customer service for a number of top Major National Accounts.

Reports To: Customer Service Manager

• Bilingual (English/French) spoken and written.
• College degree preferred.
• Minimum 3 years Team Lead or Supervisor in the Customer Service field.
• Solid understanding of all facets of Customer Service Function.
• Ability to handle multiple priorities at the same time.
• Strong leadership skills, customer focused, patient with people
• Must be a team player who can deal with adversity and challenge daily.
• Excellent communication skills, both verbal and written.
• Strong MS Excel skills are a requirement.
• Previous experience in SAP is an asset.
• Ability to successfully communicate with all levels of the organization is critical.
• Proven analytical skills and attention to detail.
• Selected candidate will be punctual, energetic, articulate, positive and professional