Customer Service Representative

Role Overview

Ecom Logistics is a fast-growing, tech-driven logistics company that helps e-commerce businesses deliver faster and smarter. Founded in 2017 in Toronto, we’ve quickly expanded across Canada and continuing to expand with innovation at our core.

We’re looking for a detail-oriented and proactive Customer Service Representative to join our growing team at Ecom Logistics! You’ll be the friendly voice and problem-solver between our clients, drivers, and operations teams - helping make every delivery smooth, every issue resolved, and every customer happy.

If you love staying organized, communicating clearly, and making things run like clockwork, this role is for you!

• Be the go-to contact for clients and partners - respond to inquiries by phone, email, or chat.
• Support onboarding of new clients and maintain shipment or customer records accurately and up to date.
• Track, update, and troubleshoot shipments - making sure parcels arrive where they should, when they should.
• Investigate delivery exceptions like delays, damages, or missing packages and follow up with fulfillment or delivery teams.
• Open and manage claims with carriers for lost or damaged shipments.
• Print and prepare labels for special projects and time-sensitive requests.
• Oversee the Food Quality Safety Program, ensuring compliance with all standards (for Fulfillment team).
• Help with billing checks, refunds, or credits when needed.

• Keep our systems and CRMs organized - accuracy matters!
• Share feedback and ideas to improve service and keep our customers smiling.

• Excellent attention to detail and organization skills.
• Strong communication and interpersonal abilities.
• Proficiency with Microsoft Office and basic tracking or CRM tools.
• A positive, proactive attitude and willingness to learn.
• Previous experience in logistics, parcel delivery, or customer service is a plus (not a must)!
• Flexibility to adapt in a fast-paced, team-driven environment.

At Ecom Logistics, we’re not just moving packages - we’re moving industry forward.

• A chance to grow your skills and professional network.
• Work in a supportive, innovative, and fun environment.
• Be part of a company that’s driving sustainability and innovation in logistics
• Free perks and employee benefits

Ecom Logistics is proud to be an equal opportunity partner. We’re committed to creating a diverse and inclusive environment where everyone feels respected, valued, and empowered. We welcome applicants from all backgrounds, identities, and experiences.