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Customer Service Rep Bilingual

Concierge – Bilingual Advisor; French

Job in Vaughan, Ontario, Canada
Listing for: Aritzia
Full Time, Part Time position
Listed on 2026-02-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 23 CAD Hourly CAD 23.00 HOUR
Job Description & How to Apply Below
Position: Concierge – Bilingual Advisor (French)

THE ROLE

As a Bilingual Concierge Advisor, you will:

  • Deliver world-class client service across all channels including Live Chat, Phone, and Email in French and English
  • Sell clothes and earn client confidence through unparalleled styling expertise
  • Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
  • Meet and exceed established performance targets

    • THE QUALIFICATIONS

    The Bilingual Concierge Advisor has:

  • The ability to communicate effectively in English (written and verbal) and French (written and verbal)
    French as first language is preferred

    Certifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2
  • The passion for providing world-class client service and building long lasting client relationships
  • An aspirational sense of individual style
  • The desire to thrive on a high-performance team
  • The commitment to learn and apply Aritzia’s values and standards
  • The aptitude for learning and navigating diverse technology systems

    • Retail, contact centre, customer service or hospitality experience is considered an asset.

    THE LOGISTICS

    As a Bilingual Concierge Advisor, you have:

  • The ability to start Monday April 6th 2026
  • The ability to work 30 hours per week for mandatory training in your first two weeks

    Training is typically scheduled Monday to Friday from 11 AM – 5 PM EST
  • The ability to work shifts within our operating hours of 9AM - 9PM EST (including evenings and weekends)
  • No extended time off from May through July during our peak sales events

    • Actual hours scheduled each week will depend on your availability and business volumes.

    THE COMPENSATION

    The starting wage for this position is $23/hr.

    Bilingual Concierge Advisors receive an additional $1 per hour premium on the base wage of $22/hr. recognizing the value of the advanced language skillset.

    Aritzia’s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.

    THE PERKS

    Some of the industry-leading benefits you will receive working at Aritzia:

  • Product Discount – Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
  • A-OK Commissary & Café – Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and café is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
  • The SET – Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes, and optional personal training. Open 7 days a week, it works out well.
  • Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
  • Aspirational Workplace — Our distribution centres are specially designed to be places of creativity, productivity and inspiration. They’re also dog friendly. Woof.
  • Amenities – Additional amenities include shower facilities with elevated complementary conveniences, bike rooms, and more.

    • ARITZIA

    Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

    Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

    We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an  email address. If you receive recruitment-related messages from other domains, please disregard them.

    Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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