Claims Assistant

Position Details

What You Will Do:

• Prepare forms and correspondence on claims files, including but not limited to, letters to Members, Third party reports and consent forms on Police report requests.
• Process payments on claim files, such as payments for appraisal fees, glass claim invoices and police report fees.
• Support the Total Loss team by preparing and sending Proof of loss documents to facilitate claim settlements.
• Request official reports to aid in claims investigation such as police reports and fire incident reports.
• Dispatch PD Claim files to legal representatives, as and when requested.
• Process, sort and distribute incoming correspondence appropriately.
• Make outbound calls to Members to obtain the First notice of Loss on New Claims reported after-hours or online.
• Subject to Business demands, answer inbound calls and efficiently route the callers to the appropriate department.

• 3 years administrative experience in a similar role
• Excellent communication skills both written and oral
• Superior customer service and interpersonal skills
• Ability to multitask in a fast paced environment