Customer-Centric Representative at Watson-Marlow

Become a Customer-Centric Representative with Watson-Marlow Fluid Technology Solutions in a hybrid work setting. This is an opportunity to enhance customer relationships and handle order management.

In this role, you will manage the end-to-end inquiry to order process, ensuring exceptional service from order entry to resolution of any concerns. Your interaction with customers will involve addressing inquiries, entering orders into Microsoft AX/Dynamics, and maintaining clear communication with internal teams for optimal support. You will also drive continuous improvement initiatives.

Key Responsibilities:

• Address customer inquiries with professional service

• Enter and manage orders in the ERP system accurately

• Update customers on order status and resolve issues

• Engage with internal teams to prioritize requests

• Maintain accurate customer data and sales agreements

Requirements:

• Minimum of 4 years in B2B customer service or inside sales

• Strong oral and written communication skills

• Detail-oriented with high accuracy for order entry

• Familiarity with Microsoft Office and ERP systems

• Solution-oriented approach to problem resolution

Deliver exceptional customer support while handling order processes at Watson-Marlow Fluid Technology Solutions.
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