Team Leader in Customer Service Management

Manage and develop a high-performing customer service team as a Service Manager. Enhance customer experiences through effective coaching and process efficiency improvements.
In this critical role, you will lead a team dedicated to customer satisfaction and service excellence. Responsibilities include monitoring productivity, facilitating training, and analyzing processes to improve effectiveness. Your leadership will promote positive customer interactions and loyalty.

Key Responsibilities:

• Manage and coach a customer service team

• Analyze and improve service process efficiencies

• Review Service Level Agreements for compliance

• Conduct monthly client visits for relationship building

• Ensure all customers receive timely support
Requirements:

• Technical college diploma or equivalent

• Minimum 5 years of relevant leadership experience

• Excellent communication and leadership skills

• Detail-oriented with strong analytical abilities

• Bilingual (English/French) is a plus
Leverage your leadership skills to enhance the customer service experience and drive team success efficiently.
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