ETR Business Customer Specialist

Position: 407 ETR Business Customer Specialist
Become a vital asset to 407 ETR as a Business Customer Specialist, dedicated to providing excellent service to small and medium businesses. Communicate through phone, email, and live chat to assist clients with their inquiries effectively.
In this integral role, you will strengthen relationships with business customers by addressing inquiries, explaining billing processes, and managing accounts. Your focus will be on providing timely solutions and ensuring a high standard of professionalism in all communications. Strong organizational skills will support your ability to meet business needs while adapting to changes.

Key Responsibilities:

• Deliver outstanding customer service via various platforms

• Build and maintain relationships with business clients

• Process billing inquiries and customer requests

• Implement solutions to streamline account management

• Communicate professionally and courteously with customers
Requirements:

• Preferred education in Business, Marketing, or Communications

• 2+ years in customer management roles

• Proficient verbal and written English skills

• Familiarity with Microsoft Office and Salesforce

• Basic accounting knowledge is helpful
Bring your customer relationship expertise to enhance business interactions at 407 ETR.
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