Bilingual Customer Support Specialist

Position: Miele Bilingual Customer Support Specialist
Make an impact with Miele as a Bilingual Customer Support Specialist in Vaughan, focusing on exceptional service and professional development. This hybrid role requires fluency in both English and French to meet diverse customer needs.

In this full-time position, you'll efficiently handle customer calls while ensuring satisfaction and exploring upselling opportunities. Miele offers ongoing training to enhance your skill set within a bustling call center environment, promoting both your and the customers' success.

Key Responsibilities:

• Address various customer inquiries and provide effective solutions

• Customize communication for better customer connections

• Meticulously document all interactions for future reference

• Work collaboratively to achieve team performance targets

• Identify opportunities to upsell Miele products

Requirements:

• Minimum 2 years of customer service experience

• Fluent in both spoken and written English and French

• Strong computer skills and Microsoft Office proficiency

• Excellent time management and organizational capabilities

• Flexibility to work varied shifts as needed

Bring your customer service expertise and bilingual skills to Miele’s Vaughan team.
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