Customer Service Representative

Anatolia Tile & Stone is a leading importer and distributor of ceramic and stone tile and is a major supplier to some of the largest distributors throughout the United States and Canada. Based in Toronto, Anatolia Tile & Stone is a privately owned 100% Canadian corporation that is growing rapidly.

The Customer Service Representative is responsible for the servicing of major accounts including the creation, management, and coordination of all order entry and logistics activities, including providing product information to potential and established customers.

• Manage customer accounts across North America from time of order to successful delivery of our products
• Ensuring all orders are entered into our system in a timely and accurate fashion for processing
• Responding to customer enquiries, and ensuring a high level of customer service for both internal and external customers is provided via telephone, fax, and email
• Taking ownership for customer satisfaction and striving for excellence by achieving / exceeding expectations
• Investigating and solving customer complaints and product issues
• Providing accurate product and pricing information
• Understanding the order "load" logistics requirements for Canadian and US orders
• Prioritizing delivery of all orders
• Recommending new procedures to improve customer service efficiency

Traits:

• Strong attention to detail and highly organized
• Excellent written and verbal communication skills
• Ability to work in a fast paced environment
• Quick learner who is able to multi-task and practices excellent follow-through
• Excellent accuracy and data‑entry skills
• Strong organizational skills

Experience and

Education:

• Completion of high school education or equivalent required
• 1-3 year experience in a customer service role
• Order Entry experience
• Experience in a role in logistics, and shipping and receiving of products
• Previous experience in a the building materials or construction industry an asset
• Experience with a warehouse management system is an asset

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. Anatolia Tile & Stone is a C-TPAT facility, and as such, successful candidates who receive an offer of employment are subject to applicable background checks (criminal, credit, references and employment verification).

Anatolia Tile & Stone is committed to providing accommodations for people with disabilities in all parts of the hiring process. Anatolia Tile & Stone will work with applicants to meet accommodation needs that are made known in advance.