Customer Fulfillment Coordinator

Location: Vaughan, ON (On-site, 5 days per week)

Language: Strong written and verbal communication skills in English required.

An established consumer products organization is seeking a Customer Fulfillment Leader to support a high‑volume retail order management function during a critical period of business demand. This role plays a key part in ensuring major retail partners receive accurate, timely order support while helping maintain a seamless order‑to‑cash process.

Working closely with teams across Sales, Marketing, Logistics, and Finance, you will be the go‑to resource for order management activities and customer fulfillment support. This is an excellent opportunity for a detail‑oriented professional who thrives in a fast‑paced environment and enjoys building strong relationships while delivering exceptional customer service.

• Gain exposure to a nationally recognized consumer products environment
• Work alongside experienced cross‑functional teams in operations, logistics, and sales
• Contribute to a high‑impact function that directly supports key retail partnerships
• Join a collaborative workplace that values accountability, teamwork, and customer excellence
• Opportunity to demonstrate your expertise and potentially extend beyond the initial contract term based on business needs and performance

• You’ll manage customer orders from receipt through fulfillment, ensuring accuracy and timely processing
• You’ll maintain customer data and support efficient order‑to‑cash processes within SAP S/4
  
  HANA
• You’ll process incoming EDI orders, purchase order updates, and customer claims
• You’ll provide knowledgeable support regarding product availability, pricing, and order status inquiries
• You’ll collaborate with Sales, Marketing, Logistics, and Finance teams to resolve customer needs and delivery requirements
• You’ll research replacement parts and product information to support retail customer inquiries
• You’ll identify and elevate complex customer concerns while maintaining a high standard of service

• Minimum 3 years of experience in order management, order fulfillment, customer service, or order entry within a fast‑paced environment
• Hands‑on experience with SAP is mandatory (SAP S/4
  
  HANA or SAP Sales & Distribution (SD) is an asset)
• Strong order management experience supporting retail, consumer products, apparel, appliance, or similar industries
• Proven ability to manage high‑volume customer orders with exceptional attention to detail
• Proficiency with Microsoft Office Suite, including Excel
• Strong communication, problem‑solving, and customer relationship management skills
• Ability to work both independently and collaboratively within a team environment