Business Support Specialist

Title: Business Support Specialist (12 Month Contract)

Department: Customer Operations

Location: 6300 Steeles Ave West, Woodbridge

Total Potential Compensation: $52,000 - $69,000

Position Summary: The Business Support Specialist will serve as a resource and point of contact for all small and medium business customers’ inquiries. Business Supports Specialists provide guidance and solutions for frequently asked questions via phone, e‑mail and live‑chat channels. The primary goal is to support our customers with information, services and solutions while providing a World Class Customer Experience.

• Deliver ongoing world‑class customer service to our valued customers by providing support via phone, e‑mail and live‑chat channels in a prompt and friendly manner.
• Manage and improve 407
  
  ETR’s relationship with small and medium business customers through developing a good understanding of their business and independently resolving account inquiries.
• Support customer needs, which may vary from explaining billing and account balances to processing transponder lease agreements, credit and adjustment requests, consolidating and de‑consolidating accounts, reviewing and responding to customer correspondence and meeting with customers when required.
• Implement corrective actions to resolve accounts, promote regular payments and reduce account administration.
• Maintain professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer experience.
• Perform other duties as assigned.

• Post‑secondary education in Business, Marketing or Communications preferred.
• 2+ years of experience in managing business customer relationships.
• Strong English communication skills (both written and verbal) as well as good presentation skills.
• Strong interpersonal and communication skills via e‑mail, phone and face‑to‑face meetings.
• Strong analytical skills and ability to take initiative to resolve business customers’ accounts and issues.
• Experience working with customers in large fleet, trucking, trailer and construction industries is an asset.
• Excellent organizational skills and the ability to prioritize to meet goals and expectations.
• Flexible and adaptable in meeting both the customers’ and business needs.
• Ability to work well in a fast‑paced team environment.
• Proficient in Microsoft Office Suite (Teams, Word, Excel, etc.), Salesforce, People Soft and Maestro.
• Basic accounting knowledge is an asset.

We are actively seeking to fill this role as it is a current vacancy.

Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.