Dufferin Concrete Customer Service Representative

Become a Customer Service Representative at Dufferin Concrete in Concord, Ontario. This full-time contract role emphasizes high-quality customer interactions and effective order management.

In this position, you will report to the CSR Lead, taking charge of customer inquiries while ensuring efficient order inputting.

Your role will also involve working closely with the distribution team to guarantee timely deliveries. Ideal for individuals with 1-3 years of experience, this opportunity will help you develop valuable skills in a supportive environment.

Key Responsibilities:

• Act as the key contact throughout the customer order process

• Input orders accurately into the Command Concrete system

• Respond swiftly to inquiries, providing delivery updates

• Allocate orders efficiently to concrete plants

• Resolve any service or quality issues that arise

Requirements:

• High School Diploma or equivalent

• 1-3 years in customer service or administrative positions

• Proficiency in using Microsoft Office and Google Maps

• Strong communication and attention to detail

• Effective time management and organization skills

Contribute to delivering exceptional customer service as part of Dufferin Concrete’s dedicated team in this impactful role.
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