Customer Support Associate at CAA Insurance

Elevate your customer service skills with CAA Insurance as a Customer Support Associate. In this role, you'll assist policyholders with inquiries and technical support in a dynamic call center environment.

CAA Insurance is known for its award-winning culture, offering ongoing training and flexible work-life balance. As a key player in our Insurance Sales and Service team, you will handle inbound calls, manage data collection for reports, and contribute to departmental projects. This position demands excellent communication and a dedication to high customer service standards.

Key Responsibilities:

• Handle inbound customer inquiries about service and billing

• Provide technical support for CAA Connect and CAA My Pace

• Assist in collecting departmental reporting data

• Support ongoing team projects and initiatives

• Meet performance metrics like first call resolution

Requirements:

• Post-secondary education preferred

• 1-3 years customer service experience required

• Call center experience is an asset

• Strong verbal and written communication skills

• Flexibility to work various shifts during call center hours

Leverage your customer service expertise while supporting CAA's valued policyholders in this engaging role.
#J-18808-Ljbffr