Inside Sales Customer Service Specialist

Join Westlake Pipe & Fittings as an Inside Sales Customer Service Specialist, harnessing your bilingual skills in French and English. Focus on order management and customer inquiries effectively.

This role demands a solid background in inside sales or customer service, ideally within manufacturing. You will oversee order processing, ensure compliance with SOX standards, and liaise between customers and internal teams to provide timely updates. Excellent communication skills are pivotal for managing customer expectations and inquiries.

Key Responsibilities:

• Accurately input sales orders into JDE

• Ensure SOX compliance documentation is maintained

• Keep customers informed about their order statuses

• Manage product returns according to departmental processes

• Engage with new customers to increase order volumes

Requirements:

• 5-7 years in Inside Sales or Customer Service necessary

• Fluency in French and English required

• Preferred post-secondary education in business management

• Familiarity with JDE or similar ERP systems

• Strong knowledge of SOX compliance

Utilize your bilingual sales expertise to enhance customer experience at Westlake Pipe & Fittings.
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