Client Advisor Bilingual; English & Mandarin, Cantonese, Italian, Spanish, Russian

Job Description Client Advisor
- Vaughan
- Bilingual (English & Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian) What is the opportunity?

At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the moments that matter. We value each person’s unique customer service style and encourage you to bring your best to our clients every day.

• Maintain an engaging on‑floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
• Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
• Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC’s systems and best in class digital platforms, while respecting client preferences
• Engage in discovery conversations to understand client needs, provide client‑centric advice and personally fulfill on the appropriate simple advice, solutions and service
• Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
• Champion digital enablement by proactively educating our clients to self‑serve, while leading with advice, serving through digital where possible
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

• A passion for hosting an exceptional client experience
• Curiosity, emotional intelligence and empathetic communication skills
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• A self‑motivated eagerness to learn and determination to succeed
• Fluent in Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian

• Previous retail or customer service experience
• Experience in the financial or service industry

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• A world‑class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high‑performing team

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Address: 9101 WESTON RD: VAUGHAN

City: Vaughan

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular – Trainee (Trainee)

Pay Type: Salaried

Posted Date:

Final date to receive applications: