Customer Service Specialist at CTG Brands

Deliver outstanding customer service as a Customer Service Representative with CTG Brands Inc. Engage with clients, process orders, and resolve inquiries in a professional manner.

As the first point of contact for customers at CTG Brands Inc., you will facilitate a seamless order lifecycle experience. This CSR role requires a friendly, organized individual with at least two years of customer service experience in the B2B or consumer goods sector. Proficiency in ERP or CRM systems and multitasking skills are essential for this fast-paced position.

Key Responsibilities:

• Respond to inquiries via phone, email, and online platforms

• Enter and update sales orders in the ERP system

• Track shipments and resolve delivery issues

• Provide product information and order status updates

• Collaborate with sales, logistics, and accounting teams

Requirements:

• High school diploma; college diploma preferred

• 2+ years in customer service, preferably in wholesale or consumer goods

• Strong communication and interpersonal skills

• Experience with Microsoft Office and ERP/CRM systems

• Ability to multitask and prioritize effectively

Empower your career in customer service with CTG Brands, where your contributions will enhance client satisfaction.
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