Client Advisor Bilingual; English & Mandarin, Cantonese, Italian, Spanish, Russian

Position: Client Advisor Bilingual (English & Mandarin, Cantonese, Italian, Spanish, Russian,[...]
Job Description
Client Advisor
- Vaughan
- Bilingual (English & Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian)
What is the opportunity?
At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the moments that matter. We value each person’s unique customer service style and encourage you to bring your best to our clients every day.

What will you do?

Maintain an engaging on‑floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry

Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact

Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC’s systems and best in class digital platforms, while respecting client preferences

Engage in discovery conversations to understand client needs, provide client‑centric advice and personally fulfill on the appropriate simple advice, solutions and service

Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs

Champion digital enablement by proactively educating our clients to self‑serve, while leading with advice, serving through digital where possible

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?
Must‑have

A passion for hosting an exceptional client experience

Curiosity, emotional intelligence and empathetic communication skills

Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)

Personal flexibility to work flex hours

A self‑motivated eagerness to learn and determination to succeed

Fluent in Mandarin, Cantonese, Italian, Spanish, Russian, or Ukrainian

Nice‑to‑have

Previous retail or customer service experience

Experience in the financial or service industry

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation

A world‑class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high‑performing team

Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details
Address:  9101 WESTON RD: VAUGHAN

City:  Vaughan

Country:  Canada

Work hours/week:  37.5

Employment Type:

Full time

Platform:  PERSONAL & COMMERCIAL BANKING

Job Type:  Regular – Trainee (Trainee)

Pay Type:

Salaried

Posted Date:  

Final date to receive applications:  

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