Customer Service Representative at ICCS

Join ICCS as a Customer Service Representative, where your commitment to problem-solving and client care will shine. Engage with customers through various channels while delivering exceptional service.

ICCS is actively seeking Customer Service Representatives who are passionate about helping others. This full-time position emphasizes clear communication and collaboration within a supportive team environment. Candidates will respond to inquiries via phone, email, and chat, ensuring every customer feels heard and valued.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat

• Update and document customer interactions in CRM databases

• Escalate requests to the appropriate teams as necessary

• Provide courteous and empathetic support to customers

• Perform research to resolve customer issues effectively

Requirements:

• High school diploma or GED required

• 1+ year of customer service experience preferred

• Call center experience is an asset

• Strong interpersonal and communication skills

• Basic computer proficiency in software applications

Bring your customer service expertise to ICCS and make a difference every day.
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