Bilingual Customer Operations Coordinator at Miele

Elevate customer service excellence as a Bilingual Customer Operations Coordinator with Miele in Vaughan, Ontario. Focus on service coordination, customer support, and proactive problem-solving in a hybrid model.

Miele is seeking a capable coordinator to manage service activities for professional customers. This full-time role requires 2+ years in customer service and call center operations, along with strong organizational skills. You will liaise with customers, schedule service calls, and enhance customer feedback initiatives.

Key Responsibilities:

• Oversee service activities ensuring timely support for clients

• Schedule and document service calls for seamless operations

• Promote service contracts through effective customer outreach

• Coordinate installation planning and readiness with partners

• Lead special projects while maintaining operational duties

Requirements:

• 2+ years in customer service or call center roles

• Proficient in CRM systems; SAP knowledge preferred

• Technical knowledge of electrical systems is an asset

• Strong computer skills with Microsoft Office 365

• Bilingual in English and French, excellent communication skills

Contribute to Miele’s commitment to exceptional service and customer satisfaction.
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