Customer Service Representative Westlake

Position: Customer Service Representative for Westlake
Enhance customer satisfaction as a Customer Service Representative with Westlake, handling orders and escalations. This contract role requires expertise in JDE and five years of customer service experience.

In this role, you will manage customer orders received through various channels while collaborating with internal departments. You’ll also develop crucial documentation and ensure compliance with SOX standards. Your focus is on resolving complex order issues, maintaining system accuracy, and managing delivery schedules.

Key Responsibilities:

• Accurately process and track customer orders in JDE

• Handle complex order issues per department guidelines

• Develop and maintain documentation for sales orders

• Collaborate with supply chain departments on customer orders

• Ensure SOX compliance and necessary document filings

Requirements:

• Business Management degree or equivalent

• Sales or marketing degree preferred

• 5 years customer service experience in manufacturing

• Experience with JDE or SAP ERP systems

• Ability to manage varied physical demands in the role

Utilize your expertise in order processing and customer relations to support Westlake's commitment to excellence.
#J-18808-Ljbffr