Customer Service Representative in Concord

Elevate your career with CRH Canada as a Customer Service Representative based in Concord for a 1-year contract. Engage directly with customers, manage orders, and drive impactful solutions every day.

This full-time role allows you to play a vital part in the dispatching process, reporting to the CSR Lead. You will become the initial point of contact for customers, ensuring accurate order entry, handling inquiries, and managing delivery troubleshooting. Your contributions will help enhance customer experience and operational efficiency in the concrete industry.

Key Responsibilities:

• Serve as the primary contact for account and COD customers

• Accurately input and manage orders in the dispatch system

• Respond promptly to customer inquiries and provide delivery updates

• Allocate orders based on product availability and fleet capacity

• Identify issues and offer timely solutions

Requirements:

• Completion of secondary school education

• 1–3 years in customer service or administrative roles

• Proficiency in Microsoft Office and Google Maps

• Strong communication skills, attention to detail, and organization

• Experience in construction or dispatching is an asset

Join CRH Canada and utilize your skills in customer service and order management to make a difference in Concord.
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