Bilingual Customer Service Specialist

Position: Bilingual Customer Service Specialist Role
Advance your career as a Bilingual Customer Service Specialist at Sym-Tech in Thornhill, ON. Support dealer clients and enhance the customer journey with your bilingual expertise.

In reporting to the Manager of Customer Experience, you will deliver stellar support to both clients and internal teams. This role requires 3+ years of customer service experience, fluent in French and English. You'll engage directly with clients, manage service activities, and maintain a comprehensive knowledge of Sym-Tech offerings.

Key Responsibilities:

• Ensure best-in-class service to external and internal clients

• Assist sales representatives in daily communications

• Handle administration of customer service functions

• Coordinate with teams for effective in-field support

• Document every transaction accurately in the CRM

Requirements:

• A minimum of 3 years in customer service or similar roles

• Bilingual proficiency in French and English

• Strong communication and outgoing personality

• Quick adaptability and prioritization skills

• Experience with MS Office and CRM systems

Utilize your bilingual and customer service capabilities to thrive in this pivotal role at Sym-Tech.
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