Westlake Customer Service Specialist

Enhance customer satisfaction as a Customer Service Specialist s contract role is focused on managing orders, resolving inquiries, and ensuring timely deliveries.

In this 15-month contract position, you will handle customer orders via phone, fax, or mail  will work closely with internal departments, manage shipping schedules, and address complex order issues. High-level compliance with SOX regulations and documentation management are key aspects of the role.

Key Responsibilities:

• Manage order processing accurately in JDE system

• Resolve complex issues according to department guidelines

• Develop and maintain sales order documentation

• Collaborate with supply chain for effective order fulfillment

• Ensure SOX compliance and maintain accurate records

Requirements:

• Business Management degree or equivalent

• 5 years of customer service experience required

• Experience with JDE or similar ERP systems

• Strong communication skills with sales teams

• Ability to handle various physical demands of the job

Leverage your expertise in order processing and customer support to excel at Westlake.
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