Client Engagement Representative

Job Overview

Client Engagement Representative – Personal and Business Banking Team (On‑site full‑time)

As the first point of contact for clients entering the banking centre, you will:

• Engage clients in conversation, understand their immediate needs, and identify opportunities.
• Use your knowledge of financial services products to assist clients with day‑to‑day banking needs and introduce them to the appropriate team members.

• Client Engagement – Help clients manage accounts and products, focus on each client experience, and connect clients to the right CIBC team members.
• Problem Solving – Listen, ask questions, apply a client‑centric mindset, take accountability, and collaborate when needed.
• Leveraging Technology – Become a technology expert; introduce clients to mobile banking applications and assist them in managing banking needs.

• Customer‑first mindset: you engage with purpose and prioritize client solutions.
• Team‑player who values collective success and inclusive collaboration.
• Digitally savvy – open to new tools, technologies, and continuous learning.
• Driven by trust, teamwork, and accountability; you bring your authentic self to work.

• Competitive salary and incentive pay.
• Banking benefits and a comprehensive benefits program.
• Defined benefit pension plan and employee share purchase plan.
• Vacation offering, wellbeing support, and Moment Makers recognition program.
• Paid “Purpose Day” for personal growth and development.

• Location: Woodbridge – 7850 Weston Rd Unit 2
• Employment Type: Regular
• Weekly
  
  Hours:
  
  37.5
• Skills: Branch banking, client service, customer engagement, customer experience (CX), identifying opportunities, product knowledge

CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailb You must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit. CIBC may use artificial intelligence tools during the recruitment process.