Hydronics Inside Sales

Role Overview

As Hydronics Inside Sales, you will ensure that all customer orders (via phone, email, or fax) are processed promptly. This front-line customer service role is crucial to the sales cycle, providing pricing, checking stock, and meeting delivery requirements to meet customer expectations.

• Build and maintain relationships with customers, offering product knowledge and assistance.
• Design hydronic systems, including Heat Loss/Gain and Sizing Calculations, Mechanical Room Layouts, and Loop Layouts using Excel and AutoCAD.
• Proactively call sales leads and promote company brands.
• Work well in groups, expressing ideas to boost sales.
• Stay motivated and handle pressure effectively.
• Assist the order desk with phone and email customer care issues.
• Coordinate with purchasing and quotations to ensure timely delivery of materials and pricing.
• Work with Shipping/Customer Service to meet delivery needs.
• Purchase non-stock materials and arrange pick-up according to customer expectations.
• Complete Customer Complaint forms regularly.
• Manage challenging customer situations with patience and expertise.
• Actively participate in Inside Sales/Order Desk meetings.
• Follow up on orders, quotations, and requests proactively.
• Perform other duties to support the team and enhance service.

• At least 2 years of experience in a similar role.
• Strong knowledge of hydronic supplies.
• Ability to multitask and manage various orders and activities.
• Proficiency in Microsoft Office and general computer use.
• Team-oriented with strong communication skills.
• Excellent organizational skills and attention to detail.
• Ability to react quickly and solve problems.
• High sense of urgency and strong work ethic.
• Ability to remain strong under pressure and provide logical solutions.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.