Member Experience Coordinator & Front Desk Concierge

FULL TIME:
Member Experience Coordinator & Front Desk Concierge

Location:
Vaughan, ON (York Region Only)

Immediate Start Required

Join Vaughan’s most prestigious private fitness studio, Pure Motivation Fitness (PMF), a 7,500 sq. ft. state-of-the-art boutique facility that has been transforming lives through Body Type Specific Personal Training and Nutrition Coaching since 2006.

We are seeking a full-time Front Desk Client Concierge who is polished, professional, and thrives in a fast-paced environment serving high-caliber clientele during the required availability.

IMPORTANT – PLEASE READ BEFORE APPLYING

This role is not entry-level and requires administrative and customer service experience.

PLEASE DO NOT APPLY if you do not meet the following conditions:

• YOU ARE A STUDENT or returning to school in Sept 2025 & cannot commit to 40 hrs/week
• You are unable to start immediately or have travel plans between July 10 th to Sept 31, 2025
• You do not reside in York Region (acceptable areas: Vaughan, Maple, King City, Thornhill, Richmond Hill, Woodbridge)
• You do not drive or have reliable access to a vehicle
• You DO NOT have administrative or reception/concierge experience

KEY RESPONSIBILITIES:

As the first and last impression of PMF, your role will be integral to maintaining our high service standards:

• Open/close at 1PM
  -9:00 PM Mon
  -Thur,
• + Fri 9:30AM-6 PM
• Greet and assist clients with warmth and professionalism in a boutique, concierge-style manner
• Perform daily member retention and relationship-building outreach through outbound calls per day to support engagement, accountability, and long-term member success.
• Manage a multi-line phone system with articulate, polished communication
• Handle daily studio cleanliness & sanitization, ensuring our space reflects luxury and precision
• Manage appointment confirmations, payment processing, client invoicing, contract data entry, and daily inventory checks
• Post daily social media content (provided by ownership) and monitor inquiries
• Maintain reception, studio, change rooms, towel service, and front retail space appearance
• Conduct studio tours and support pro shop retail transactions with enthusiasm
• Perform daily admin duties, including follow-ups, system data entry, member support, and stock replenishment

QUALIFICATIONS - OUR NON-NEGOTIABLES:

• You MUST be well-groomed, detail-oriented, and love engaging with people
• 1-2+ years in receptionist, concierge, or client-service-based roles (fitness/hospitality spa, retail is ideal)
• Enjoys fitness & is motivated to exercise at our studio 2–3x per week
• Administrative experience with tools like Microsoft Suite, Outlook, and Google Docs
• Can multitask and adapt in fast-paced, client-facing environments
• Reliable access to a vehicle and the ability to work flexible hours (AM/PM/weekend
• Understands how to serve an affluent clientele with discretion and care

COMPENSATION & PERKS:

• Training $17.60/hr during onboarding/ training
  , increasing to $18.50-$19.00 after training
• Performance reviews after 90days
• PMF Loyalty Bonus after 12 months of service
• $250 Health Spending Benefits after 10 months (Dental, Eye, Medication covered)
• Complimentary 12-Month Cross-Training Studio Membership (Value: $1,800/yr)
• Family Discounts available after 3 months