Job Description & How to Apply Below
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Job Summary
As a Order Processor, you will provide customer, sales and operations support in a consistent, efficient and timely manner conducive to the company’s mission statement and objectives, ensuring the highest level of customer service is always achieved.
The Order Processor accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.
Purpose
To provide administrative assistance to Management, and support daily activities of Customer Service, Sales, and Operations via direct interaction, phone, and email, along with the companies CRM and other business systems.
Order Processor
Job Responsibilities
Receive and review customer orders for accuracy and completeness
Enter orders into the system promptly and accurately
Coordinate with various departments to ensure timely order fulfillment
Communicate with customers regarding order status and updates
Resolve any order discrepancies or issues in a timely manner
Maintain organized records of orders and customer information
Qualifications & Required Experience
2-3 years’ experience (preferred) in order processing, customer service or related experience
3+ years of experience in order management in metal or related industry
High level of computer literacy
Excellent verbal and written communication skills
Must be customer-retention focused
Detail oriented with excellent organizational and interpersonal skills
Ability to adapt quickly in a fast paced environment
Must be able to effectively prioritize, multi-task and work well as part of a team
Previous experience with Salesforce or Net Suite is a plus
Ability to analysis problems of a moderate difficulty and manage and review data coming from variety of factors
Use judgment within defined procedures to determine appropriate action.
Can-do attitude and positive approach to solving problems
Excellent verbal and written communication skills
Professional and pleasant style in dealing with customers and sales team
Effective problem mitigation and resolution skills
Excellent time management skills to follow through on open items
In-depth knowledge of Salesforce or a similar CRM
Knowledge and proficiency working with Microsoft Office
Ability to work with a global team, respecting different cultures from all regions
Education & Experience
High school diploma or equivalent; college degree preferred
Familiarity with office software and phone systems a plus
Minimum 2 years’ experience in Customer Service, order processing an asset
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
Candidates will be subject to standard employment background check
Job Types:
Full-time, Permanent
Schedule
Day shift
Monday to Friday – 9 am to 5 pm
40 hours a week
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