Casual Guest Services Attendant I

Duties & Responsibilities:

• Provide friendly and courteous service and respond to customer inquiries, as well as distribute information.
• Receive switchboard calls for the Gallagher Centre
• Keep up-to-date on events in the City and all facilities to ensure effective service.
• Handle customer complaints and forward to appropriate departments.
• Receive bookings for all City facilities (excluding sport fields) and ensure proper information is obtained from customer and that payment is processed.
• Provide information and ticket sales when required.
• Act as a call desk for emergency situations to ensure patrons have a positive experience.
• Process admissions, program registrations and withdrawals, and membership sales for recreational programming.

• One year related cash handling experience in a customer service environment.
• Knowledge of accepted procedures for handling cash, balancing transactions, and completing revenue collection reports.
• Knowledge of customer service principles and practices.
• Possess computer skills.
• Must possess good interpersonal communications and public relation skills.
• Must possess and maintain RCMP security clearance.
• Ability to work independently with minimum supervision.

Hours of Work:
Shift work, evening and weekend work is involved. Hours will be on an as needed basis.