Product Support Coordinator

Position: Product Support Coordinator at Toromont Cat
Elevate your career as a Product Support Coordinator with Toromont Cat in Toronto. This full-time, contract role focuses on enhancing service operations and customer experience.

At Toromont Cat, the Product Support Coordinator plays a crucial role in managing customer service and work orders effectively. With a minimum of two years in support operations, you will interact with various departments to ensure seamless execution of service agreements. Your commitment to safety will align with the company’s health policies and initiatives.

Key Responsibilities:

• Process service work orders and payroll accurately

• Obtain customer purchase order numbers for WIP processing

• Generate standard jobs in collaboration with Supervisors

• Expedite warranty work orders through the Warranty Department

• Monitor WIP Reports and support invoicing processes

Requirements:

• Minimum post-secondary education

• 2+ years in customer service or support operations

• Excellent organizational and communication skills

• Experience with service management software

• Strong commitment to safety in the workplace

Utilize your operational expertise to support Toromont Cat's mission while contributing to impactful customer solutions.
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