Front Desk Agent

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
  
  Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

• Early morning
• Evening
• Morning
• Night
• Day
• Weekend

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

• Provides awareness training to employees to create a welcoming work environment for youth

• Provides awareness training to employees to create a welcoming work environment for Veterans

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

• Provides staff with awareness training to create a welcoming work environment for mature workers

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities