Sales Support and Customer Care at IPG

Enhance customer experiences with IPG as a Sales Support and Customer Care Representative. This role focuses on order management and proactive communication to ensure customer satisfaction in the packaging industry.

As part of IPG's customer service team, you will lead customer interactions by processing orders, addressing inquiries, and resolving issues efficiently.

Your role is pivotal in maintaining strong customer relationships and meeting company objectives. Building effective communication with customers will help drive sales and improve service delivery.

Key Responsibilities:

• Oversee customer order management and inquiries

• Communicate order statuses and expedite as needed

• Develop and implement outbound call strategies

• Monitor open orders and delivery timelines

• Collaborate with sales to enhance customer satisfaction

Requirements:

• High School Diploma required;
Associate’s Degree a plus

• 3-5 years of experience in customer service

• Familiarity with AS400 and Microsoft Office

• Excellent organizational and multitasking capabilities

• Passionate about providing exceptional service

Apply your customer care skills to foster relationships and help IPG lead in sustainable packaging solutions.
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