Customer Account Specialist at MCI

Join MCI as a Customer Account Specialist where you will actively engage customers to clarify and resolve outstanding accounts. Your persuasive communication will be key to achieving recovery goals.

As a key member of MCI's collections team, you will work with customers to navigate their payment options. This role requires a customer-focused outlook, leveraging your prior experience in customer service while adhering to ethical recovery practices. Extensive training will prepare you for success in a fast-paced environment.

Key Responsibilities:

• Contact customers for account discussion and resolution

• Employ contact center technology to locate customers

• Understand customer circumstances to suggest payment methods

• Negotiate professional arrangements with clients

• Maintain positive relationships while meeting performance goals

Requirements:

• At least 18 years of age

• High school diploma or equivalent

• Previous experience in customer service or similar fields

• Excellent written and verbal communication abilities

• Strong organizational skills with attention to detail

Utilize your negotiation skills to enhance customer experiences and support account management at MCI!
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