Customer Operations Agent at FedEx

Enhance station operations with Fed Ex as a Customer Operations Agent. This role focuses on supporting management and ensuring smooth call center processes.

Fed Ex is seeking a Customer Operations Agent to assist in their station operations. In this full-time position, you will work closely with management to coordinate administrative tasks and liaise with customers, suppliers, and employees. Your contribution is vital for achieving departmental goals while utilizing your skills in communication and organization.

Key Responsibilities:

• Support management in station and call center operations

• Coordinate administrative aspects of daily operations

• Liaise effectively with customers and suppliers

• Utilize MS Excel, Word, and PowerPoint as needed

• Assist in achieving departmental goals and objectives

Requirements:

• High school diploma or educational equivalent required

• Two years of customer contact experience

• One year in an administrative or secretarial role

• Strong verbal and written communication skills

• Ability to work flexible shifts as required

Become part of Fed Ex's mission to enhance customer operations and support the team’s success.
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