Team Lead in Customer Service Supervision

Drive success as a Customer Service Team Lead for National Accounts at Waste Connections of Canada, focusing on strategic oversight and performance improvement in a bilingual environment. Be the voice of leadership and excellence.

This position, reporting to the National Account Manager, is crucial for maintaining an efficient customer service team aimed at boosting revenue through exceptional retention strategies. You will also support your team with coaching, particularly in addressing escalated concerns effectively.

Key Responsibilities:

• Supervise the National Accounts Customer Service team

• Respond to inquiries with professional written communication

• Implement effective strategies for maintaining existing accounts

• Coach the team on retention and sales techniques

• Lead telemarketing and service offers to existing customers

Requirements:

• Post-secondary education or equivalent experience

• 3-4 years of supervisory experience in customer service

• Strong numeracy skills for invoice discussions

• Excellent organizational and communication abilities

• Familiarity with Trux software is advantageous

Take the lead in enhancing customer service at Waste Connections of Canada while ensuring a high-performance team.
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