Associate in Customer Service

Position: Associate Role in Customer Service
Drive customer satisfaction as an Associate in Customer Service at Westlake, focusing on order management and client support in a contract role. Ensure a seamless experience for customers every day.

As a contracted Associate for 12 months, your responsibilities will include processing orders through JDE and ensuring timely updates to customers on their order status. You’ll establish yourself as a key liaison between customers and internal departments, guaranteeing compliance with SOX while managing documentation effectively.

Key Responsibilities:

• Accurately input sales orders into JDE, managing details and adjustments

• Handle various types of customer inquiries promptly

• Ensure adherence to SOX compliance processes with document verification

• Collaborate with sales reps for order updates and adjustments

• Participate in routine inventory checks and pricing updates

Requirements:

• Minimum of three years of experience in customer service

• Background in manufacturing desired but not required

• Strong organizational and communication skills

• Familiarity with sales order management systems

• Ability to multitask and prioritize responsibilities

Enhance your customer service skills at Westlake, where your role will support essential order processing and customer interaction.
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