Customer-Focused GDS Support Specialist
Job in
Vaughan, Ontario, Canada
Listed on 2026-09-12
Listing for:
CAA Club Group
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
This role involves day-to-day management of GDS activities, including schedule changes and customer outreach. Your attention to detail and experience will help in monitoring travel alerts and validating responses for automated systems. Candidates will work closely across Lines of Business to identify gaps and implement process enhancements, contributing directly to member satisfaction.
Key Responsibilities:
• Manage daily GDS operations and ticket exchanges
• Monitor travel fraud alerts and conduct logging
• Prepare summary materials for leadership review
• Support customer inquiries via Live Chat and webmail
• Recommend process improvements to enhance efficiency
Requirements:
• 1-3 years of relevant experience
• Post-secondary education in Travel and Tourism preferred
• TICO certification required
• Excellent attention to detail and analytical skills
• Knowledge of internal processes across departments
Utilize your skills in customer service and GDS support to make a meaningful impact at CAA Club Group.
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