Service Advisor Kia

Position: Service Advisor Kia  ON
An exciting new chapter is beginning at Dilawri Group of Companies.

As we prepare to open  Kia Vaughan at 9088 Jane Street in Vaughan, Ontario , we are looking for an experienced and customer-focused  Service Advisor  to join our opening team. This is aunique opportunity to help launch a brand-new dealership, build lasting customer relationships, and contribute to a service experience defined bytrust, communication, and exceptional care.

If you are passionate about the automotive industry and ready to make an impact from day one, we want to hear from you.

About Dilawri
Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates more than 80 franchised dealerships representing over 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, D.C.

With more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leadership, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities.

Through the Dilawri Foundation , weare also committed to making a meaningful difference in the communities weserve.

Discover how you can build your career with Dilawri .

The Opportunity
Dilawri Group in Ontario is actively seeking a Service Advisor to join the opening team at Kia Vaughan.

Total Compensation:  $60,000–$85,000 annually, inclusive of salary and performance-based bonus.

Reporting to the Service Manager, the Service Advisor will serve as the primary point of contact between customers and the Service Department. The successful candidate will guide customers through the service and repair process, provide clear recommendations and updates, and help ensure every customer receives a professional, transparent, and efficient experience.

Responsibilities

Welcome customers to the Service Department and determine their vehicle maintenance and repair needs.

Schedule service appointments and accurately document customer concerns and requested work.

Prepare detailed repair orders and ensure all relevant customer and vehicle information is complete.

Review manufacturer maintenance schedules and recommend required or preventative services based on vehicle needs.

Explain inspection results, recommended repairs, costs, and expected completion times clearly and professionally.

Obtain customer authorization before proceeding with repairs or additional work.

Maintain regular communication with customers and provide timely updates regarding the status of their vehicles.

Coordinate with technicians, Parts Advisors, and other dealership departments tosupport efficient workflow and timely completion of repairs.

Review completed work and invoices for accuracy before the vehicle is returned tothe customer.

Explain completed repairs, warranty coverage, and future maintenance recommendations at the time of vehicle pickup.

Identify appropriate opportunities to sell required maintenance and repair services based on customer needs.

Followup with customers after service visits to support satisfaction andlong-term retention.

Respondto customer questions and concerns promptly, professionally, and respectfully.

Maintain accurate and complete records in the dealership management system.

Meetor exceed established sales, productivity, customer satisfaction, and retention targets.

Stay informed about manufacturer programs, warranty requirements, recalls, and technical service campaigns.

Ensure compliance with company policies, manufacturer standards, privacy requirements, and all applicable legislation.

Contribute to a positive, collaborative, and customer-focused Service Department culture.

Qualifications

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