Cemetery Services Coordinator

Requisition Number:  1337

Terms of Employment:  Permanent Full-time

Location:

Beechwood Cemetery

Employment Address:  7241 Jane St., Vaughan, ON L4K 1A7

Hours of Work:

Week 1 - Monday to Saturday

Week 2 - Monday to Thursday

8:30 am to 5:00 pm (37.5 hours per week)

Vacancy:  1

Language:  English

Hiring Range:  $71,059 - $75,974 per annum

About Mount Pleasant Group:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative.

As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

Our Vision:  A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission:  MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

Our Values:  Inclusiveness Transparency Innovation Dependability Compassion

At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve.

We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

What we offer:

Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account

Wellness resources and benefits including a wellness spending account

Defined contribution pension plan with employer match

RRSP & TFSA options

Enhanced Employee Assistance Program (EAP)

Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program

Annual Employee Engagement Surveys and Annual Employee Townhalls

Salary increases, in accordance with company policy

About the Position:
We are looking for a  Cemetery Services Coordinator  to join our team at  Beechwood Cemetery.

The successful candidate will be required to:
Sales & Client Engagement

Provide compassionate assistance to individuals and families, guiding them through decisions about interment rights, memorials, inscriptions, cremation options, and related services, while respecting their unique needs and preferences.

Organize and attend graveside, cremation, interment, or entombment services as required, ensuring a supportive and seamless experience.

Facilitate and oversee the disinterment process, adhering to all legal and procedural requirements and addressing family concerns with sensitivity and professionalism.

Conduct grave-checking procedures to ensure that service areas are prepared, safe, and respectful for families and visitors.

Maintain ongoing communication with families to monitor arrangements, memorialization progress, and service satisfaction, upholding high standards of care.

Transfer cremated remains between urns as requested, ensuring compliance with corporate policies and procedures.

Perform monthly audits of urn inventories, promptly addressing any discrepancies or issues.

Monitor property grounds during visits, proactively identifying and reporting maintenance concerns to the Property Management Team.

Educate families about endowments, assisting with their arrangement and proper documentation.

Cemetery Office Administration

Accurately process and maintain documents related to memorialization and interments, including but not…