Customer Support Specialist at Bells Of Steel

Become a key player in customer satisfaction at Bells Of Steel as a Customer Support Specialist. In this hybrid role, you will engage with clients to resolve issues and promote fitness equipment expertise.

Bells Of Steel is seeking a knowledgeable Customer Support Specialist who thrives in an independent yet collaborative environment. With a passion for fitness and hands-on problem-solving, you will engage customers in both Calgary and Toronto through phone and email. Your ability to troubleshoot logistics and assist in the warehouse will enhance the overall customer experience.

Key Responsibilities:

• Answer customer inquiries and resolve issues via phone

• Manage support tickets in our help desk system

• Troubleshoot logistics and ensure timely order deliveries

• Create sales quotes and handle returns efficiently

• Assist in warehouse tasks as needed

Requirements:

• Experience with customer support and ticketing systems

• Passion for fitness and knowledge of gym equipment

• Self-starter with strong problem-solving abilities

• Willingness to engage in hands-on work

• Availability for hybrid work in Calgary/Toronto

Bring your fitness passion and problem-solving skills to enhance the customer journey at Bells Of Steel.