Inside Sales Representative

About mSupply TM & Marcone Appliance Parts

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi‑billion‑dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles.

Shipped orders reach 93 % of U.S. customers via next‑day ground delivery and 100 % within two days. For more information, visit

Marcone Appliance Parts, since 1932, has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis‑based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, and many more. Marcone provides next‑day delivery to 93 % of the U.S. and 100 % two‑day. They operate a comprehensive training institute offering quality business and technical training.

For more information, visit

The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent, high‑quality customer experience through accurate execution and effective communication.

• Make 15–30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.
• Process customer requests for pricing, information, and availability regarding products.
• Process customer orders for products both in stock and special order.
• Identify, research, and resolve customer issues using the computer system.
• Follow up on customer inquiries not immediately resolved.
• Provide customers with product and service information and promote upselling products and services.
• Complete call logs and reports.
• Research billing issues.
• Raise awareness and communicate with management of trends in customer calls.
• Coach customers on how to utilize computer systems to resolve problems.
• Maintain proficiency with company computer systems, including data entry, messaging, call logs, data notations, queue updates, batching, and other job & office functions.
• Other duties as assigned.

• High School Diploma or GED equivalent.
• 2 years of prior call center experience in a related field, with similar computer requirements.
• Knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook, SharePoint) and ability to learn company enterprise systems as needed.
• Aptitude for mathematical operations and numerical analysis.

This full‑time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift.
• Continuous use of fingers, hands, and arms for computer and office‑related tasks.

• Comprehensive health benefits, 100 % paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day.
• Life insurance, plus short‑ and long‑term disability coverage.
• RRSP with company contributions.
• Paid time off – vacation, holidays, and personal days.
• Employee Assistance Program (EAP), employee…