Customer Service Representative

Customer Service Representative (Part‑Time) – Vaughan Mills

Harry Rosen is a retailer of fine‑quality menswear with store locations across Canada. We specialize in luxury menswear for over 70 years and are officially recognized as one of Canada’s Best Managed Companies.

• Provide exceptional service to clients and associates at the cash desk.
• Perform daily cash handling, including opening/closing registers and processing all sales transactions.
• Bag and issue purchased products on behalf of customers.
• Answer store phones and maintain the service desk.
• Update and maintain client information files, including membership in the Harry Loyalty program.
• Assist with inter‑store transfer processing and e‑commerce requests and shipments.
• Assist clients who have purchased online but are picking up products in store.

• Minimum 2 years of experience in a client‑facing service desk role.
• Strong service orientation and desire to wow customers.
• Detail oriented with strong multi‑tasking skills.
• Interest in technology and its application to retail customer service.
• Ability to work effectively as part of a team.
• Strong communication skills.

• Opportunities to earn monthly and annual team bonuses.
• Best‑in‑industry discounts and special purchase opportunities.
• Comprehensive flexible benefits package.
• Pension and Group RRSP programs.
• Modern, digitally advanced workplace.
• Coaching to support personal career goals.
• Diverse and inclusive culture fostered by an internal Diversity, Equity and Inclusion Council.
• Commitment to internal growth, promotion, and succession planning.

$17.75 per hour.

Harry Rosen Inc. is committed to ensuring that our environment is barrier‑free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. We are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process.