Customer Service at Tire

Position: Customer Service Role at Dynamic Tire
Dynamic Tire is seeking a dedicated Customer Service Representative to enhance our customer engagement. Utilize your communication skills and empathy to build trust and satisfaction.

In this office role, you will serve all business units by managing customer inquiries, processing orders, and resolving issues effectively. Your strong interpersonal skills will help create a positive customer experience, as you ensure efficient handling of customer invoicing and follow-ups on warranty products. Meeting KPIs related to customer service will be a crucial part of your role.

Key Responsibilities:

• Manage orders, returns, and exchanges efficiently

• Ensure timely and accurate invoicing for customers

• Resolve complaints through phone and email communication

• Keep clerical records organized for all transactions

• Assist in sales activities when needed

Requirements:

• Minimum of 5 years experience in customer service

• Post-secondary education in relevant fields

• Preference for candidates with tire industry knowledge

• Proficient in Microsoft Office and CRM systems

• Strong adaptability and patience in customer interactions

Join Dynamic Tire and leverage your skills in a vibrant customer-centric environment.